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Managed candidate sourcing, interview scheduling, email correspondence, recruitment support, reporting, and administrative operations for US and UK clients.

Assisted the Technical Manager in daily poultry farm operations. Supported monitoring of poultry houses, equipment, and facilities. Helped record data and prepare basic operational reports. Assisted in inspections and ensured compliance with farm procedures and biosecurity standards.

Conducted outbound cold-calling campaigns, generated leads and scheduled appointments, maintained customer records and call logs, and provided professional customer service to support organizational growth and client satisfaction.

Performed call center duties including customer service and support. Managed tasks using Monday.com to organize and prioritize daily activities, ensuring efficient workflow and timely completion of assignments.

*product data optimizations, create product data *experiments to help boost product visibility online, we also create and set up promotional discounts for products online (may it be in different marketplace or digital platforms)

Agent: take calls and answer customers’ queries, provide help in sending/receiving their money SME: assist agents’ by answering questions in terms of product specifics take escalation calls TL: Manage the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Coaching.

Provided chat-based technical support for enterprise clients, troubleshooting devices, systems, and billing/account issues. Analyzed case data and system information to identify root causes, delivering clear, step-by-step solutions and escalating complex technical issues when needed.

Delivered multi-channel support (voice, chat, email) for eCommerce orders, assisting with order tracking, refunds, and replacements. Reviewed customer interactions to ensure policy compliance, escalating complex cases to protect business integrity. Maintained accurate case documentation and collaborated with internal teams to improve support processes and overall customer satisfaction.

Build friendly and professional relationships with clients, promote products, services, or special offers to clients, and achieve weekly individual sales quotas.

I handled multiple accounts

I created and curated high quality content to increase engagement across social media platforms

Collaborated with cross-functional teams to implement data strategies. Reviewed processes to improve data quality and efficiency. Integrated diverse datasets into unified platforms. Managed multiple high-priority projects, meeting deadlines without compromising quality or accuracy.

Held weekly team meetings to update members on company news. Developed and updated tracking spreadsheets for process monitoring and reporting. Conducted training and mentoring to promote productivity, accuracy, and friendly service. Monitored team performance and provided feedback to maintain quality standards.

Supported enterprise goals by assisting new hires with learning processes and technical skills. Helped team leaders manage escalations and customer expectations. Provided real-time feedback to team leads regarding agent improvement opportunities.

Handled Telco (Mintmobile) chat sales and retention via voice support, managing customer inquiries and sales processes to ensure client satisfaction and retention in a high-volume call center environment.

Provided voice support for Home warranty (American Home Solution/Pivotal Solutions) under Tier 2 claim and sales, focusing on customer issue resolution, claims processing, and sales to enhance customer experience and retention.

Conducted field research and collected environmental data. Organized and analysed research information. Prepared technical reports and academic presentations. Worked effectively within a research team while meeting deadlines.

Coordinated recruitment activities including interview scheduling, candidate communication, and onboarding documentation. Supported employee onboarding, orientation, and integration processes. Managed confidential employee records, HR documentation, attendance, and leave administration. Assisted with performance management, employee engagement, and HR reporting.

Coordinated recruitment support, employee onboarding, and workforce administration. Maintained employee records, attendance documentation, and HR reports with accuracy and confidentiality. Supported employee relations by addressing workplace concerns and facilitating communication. Assisted with performance tracking and employee engagement initiatives.

Managed workforce data and maintained accurate employee information records. Prepared HR reports and data summaries to support decision-making. Analyzed workforce data to identify trends and improve reporting processes. Ensured data accuracy, confidentiality, and compliance with standards. Collaborated with remote teams to deliver timely analytical support.

Managed design ideas and dissemination of all publishing materials for the company's social media postings, ensuring consistency and quality.

Created 2D graphics and realistic renderings to effectively communicate design concepts and enhance visual presentations. Provided detailed drawings ensuring all technical specifications and dimensions were followed by the Events General Contractor. Handled on-site coordination with contractors to ensure smooth event setup and execution.

Created functional and visually appealing commercial and residential furniture designs through 3D perspectives and presentations. Provided detailed drawings ensuring accurate technical specifications, dimensions, and material details for production. Conducted quality checks to ensure production met design and quality standards.

Designed promotional materials and social media graphics. Created marketing visuals for digital campaigns. Edited short-form videos and motion graphics. Assisted in photography and videography during company events. Collaborated with the creative team to deliver client projects.