Hire the right person

Handled customer disputes related to prepaid card and loan transactions by investigating claims, reviewing account activity, and communicating resolutions in line with company policies.

Led a technical support team, driving KPI attainment and service quality through consistent performance monitoring and coaching.

Served as a technical support specialist, handling troubleshooting, setup assistance, and product consultations for security and surveillance camera systems; ensured accurate product recommendations aligned with customer security needs.

Managed high-volume data entry for shipment records ensuring accuracy and data integrity. Maintained real-time data accuracy by updating internal tracking systems and uploading files to MIS. Verified shipment data and resolved discrepancies through communication with branches and suppliers. Assisted with billing and invoicing.

Transcribed audio recordings of survey interviews ensuring accuracy and clarity. Recorded and summarized customer ratings and comments, highlighting key feedback points for reporting. Ensured precise documentation of responses.

Managed data entry, record updates, and digital content organization for executives and entrepreneurs. Scheduled and tracked tasks using structured workflows. Conducted research to verify content and client data before processing. Ensured accuracy while handling CRM updates, email records, and calendar management.

Produced accurate, detailed transcripts from audio and video files. Maintained strict attention to compliance with formatting and accuracy standards. Delivered consistent and error-free documentation under deadlines.

Responded to inquiries using approved templates and workflows. Maintained structured documentation of customer interactions. Flagged inconsistencies and escalated issues for compliance checks. Followed set guidelines to ensure consistency in digital records.

Created and updated reusable code libraries to streamline WordPress development cycle. Developed and implemented WordPress sites, themes, and plugins. Designed responsive, mobile-first websites from design concepts. Converted PSD files into custom WordPress themes. Used Chrome Inspector and Firebug to debug live sites. Utilized Divi Builder, Elementor Builder, Crocoblock, and Custom post Type.

Handled multiple client accounts by managing communications, maintaining engagement, and ensuring smooth daily operations. Created positive interactions through chat, responded to messages promptly, and kept audience engagement consistent and professional. Monitored account performance, organized schedules, and implemented strategies to improve client satisfaction and retention.

Managed all social media platforms including content creation, scheduling, and monitoring performance metrics to optimize engagement and reach. Created engaging content and interacted with followers to increase brand visibility. Engaged with subscribers daily through personalized messages and comments, fostering an active and loyal fan base.

Organized paperwork and event materials and assisted with coordination and task support to ensure successful event execution.

Accurately entered and organized numerical and textual data, maintaining data integrity and ensuring error-free records.

Provided administrative support including file and document organization using Google Drive, document preparation with Docs and Word presentations, ensuring efficient management of academic and personal projects.

Administration du site WordPress (PHP) et automatisation des mises en ligne via FTP. Gestion des utilisateurs (droits & accès) via base de données MySQL. Développement d’outils internes pour améliorer la gestion documentaire. Organisation, classement et archivage numérique et papier selon les normes en vigueur.

Administration du site WordPress (PHP) et automatisation des mises en ligne via FTP. Gestion des utilisateurs (droits & accès) via base de données MySQL. Développement d’outils internes pour améliorer la gestion documentaire. Organisation, classement et archivage numérique et papier selon les normes en vigueur.

Suivi et mise à jour de la fiche de stock pour l’ensemble des modèles de véhicules. Élaboration de statistiques et reporting mensuel des ventes. Rédaction de rapports commerciaux à destination de la direction. Contribution à la création de supports de communication, notamment insertions publicitaires dans La Nation.

Chat with fans and build strong connections Upsell content and maximize sales Keep conversations engaging and consistent Manage messages, mass DMs, and follow-ups Understand fan behavior and adapt approach Help grow and retain loyal subscribers

Provide excellent customer service by delivering prompt and effective solutions to customer inquiries and issues, ensuring customer satisfaction and support.

Good courage

Provided real-time assistance to candidates facing software or connectivity issues, ensuring seamless digital testing. Performed remote security checks including identity verification and workspace scans to maintain secure and standardized testing environment.

Resolved complex connectivity, billing, and device configuration issues through systematic problem-solving. Managed high-volume inquiries and identified opportunities for plan upgrades and value-added services. Maintained top performance by delivering clear solutions and de-escalating challenging situations empathetically.

Handled high-volume inbound inquiries, presenting benefits of free medical alert devices to seniors and caregivers to drive enrollments. Identified safety concerns to promote product upgrades and service add-ons. Awarded "Exceptional New Agent" for surpassing sales targets and maintaining top quality scores.

Performed technical troubleshooting, monitored systems with attention to detail, followed strict guidelines, communicated effectively with multinational teams, and demonstrated strong time management and discipline.

Handling MIS report for Branch Network. Monitoring of both Cards & PL Referrals.

Performed underwriting process for Loan Approval Account. Generated Branch Originating Loan Base. Handled Collection for the Roll Forward Portfolio and PDC of Approved Accounts.

Work closely with the Relationship Manager to identify opportunities. Accompany Relationship Manager to meetings with customers or Sales calls to provide specialist knowledge and advice.