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Provided technical support via chat and email, handling inquiries and complaints professionally. Assisted with troubleshooting and problem resolution, maintaining high customer satisfaction. Developed excellent communication and interpersonal skills through daily client interactions.

Manage customer inquiries and resolve issues efficiently via phone or email. Maintain records, update databases, and handle sensitive information with confidentiality. Assist clients with billing, claims status, and account management, showcasing strong attention to detail. Work in a fast-paced environment, demonstrating adaptability and problem-solving skills.

Operated and monitored semiconductor machines, ensuring smooth production and consistent output quality. Inspected products, recorded production data, and maintained accurate reports throughout each shift. Coordinated with technicians for troubleshooting and followed strict safety and quality standards.

Acted as primary guest contact across Airbnb, VRBO, Booking.com, and Homes & Villas by Marriott, achieving high satisfaction via Guesty. Coordinated with operations, housekeeping, and maintenance teams to ensure flawless check-in/check-out using Breezeway and Guesty Go. Monitored online reviews and implemented budget-conscious solutions to strengthen brand reputation and drive repeat bookings.

Supervised customer service team, monitoring KPIs and quality metrics to exceed SLAs across phone, email, and live chat. Trained and mentored team members through coaching, evaluations, and skills development, improving output and morale. Assisted travelers with booking inquiries, modifications, cancellations, and payments on Rakuten platform, delivering personalized solutions.

Led a team of CSRs ensuring adherence to KPIs and quality benchmarks through coaching, training, and performance reviews. Managed daily schedules, attendance, and work assignments to maintain operational efficiency during peak periods.

Helped coordinate event logistics, guest management, and venue setup.

During my tenure as a call center agent, I managed high-volume customer interactions across phone, email, and chat channels. I focused on resolving inquiries, managing escalations, and troubleshooting technical issues to ensure high Customer Satisfaction (CSAT) scores. To maintain data integrity, I accurately processed transactions and documented account updates using various CRM systems.

Supported food preparation, maintained hygiene standards, and assisted guest arrivals, luggage handling, and concierge services.

Managed full-spectrum digital marketing tasks, including video editing, social media management, analytics reporting, newsletter coordination, and pre-listing preparation. Supported client engagement through targeted email blasts, VIP group posting, and early-stage listing materials.

Coordinated daily operations by managing technician schedules, client communication, and workflow execution, ensuring efficient field support and timely invoicing. Maintained maintenance schedules, inventory, and technician reports while handling review requests to support service quality. Managed social media activity and weekly newsletters to enhance brand visibility and client engagement.

Provided customer support through effective communication, issue resolution, and sales-driven service. Addressed billing concerns, utilized upselling strategies, and coordinated technician dispatch to ensure timely and satisfactory customer experiences.

Assisted in processing and organizing documents across different offices. Provided front desk support by assisting students with inquiries and concerns. Coordinated with staff to ensure smooth handling of administrative tasks. Maintained professionalism while communicating with students and personnel.

Monitored and recorded daily sales from different branch locations. Conducted inventory checks to track stock levels and ensure accuracy. Collected and consolidated sales reports from multiple branches. Coordinated with branch personnel to ensure smooth daily operations.

To give a solution for the client concern or inquiries

Promoted properties through advertisements and open houses, participated in sales activities. Sourced potential clients and managed client relationships with high service standards. Proactively identified and resolved client concerns through follow-up.

Assisted agents and buyers from inquiries to reservation. Generated leads and met or exceeded sales goals. Negotiated contracts with prospective clients. Prepared weekly and monthly reports. Delivered sales presentations to prospective clients. Communicated with sellers, guided them through the process, and coordinated open condos.

Trainee in coffee shop operations, learning customer service and basic food and beverage preparation skills.

Built strong customer relationships to improve engagement and retention rates. Assisted in increasing sales through personalized upselling strategies. Maintained fast response times while handling multiple conversations simultaneously. Achieved over $68,000 in sales on one account.

Assisted in subscriber conversion and retention by promoting exclusive digital content and memberships. Helped increase account traffic, interaction rates, and overall subscriber activity. Used persuasive communication and sales techniques to improve conversion performance.

Served as a Customer Representative at Sitel/Foundever Technopoint OJV, managing customer interactions, resolving issues, and contributing to team performance with awards in customer service and rapport.

Provided customer service support at Global Payments Process Centre, handling customer inquiries and appointments as a representative and appointment setter, working remotely as a freelancer.

Handled customer inquiries and provided support as a Customer Representative at Concentrix UP Technohub, maintaining high standards of communication and customer service.

Provide remote financial and administrative support including processing invoices and payments, reconciling accounts, preparing financial reports, and assisting with budget tracking. Maintain accurate financial records and ensure smooth fiscal operations to support core business activities.

Oversee and execute social media strategies including managing content calendars, scheduling posts, analyzing performance metrics, engaging with the audience, and coordinating with the creator to ensure brand consistency and growth. Handle day-to-day social media operations to support content production.

Act as primary point of contact for customers, handling inquiries, troubleshooting issues, and managing communications via phone, email, and chat to ensure customer satisfaction and smooth operations.